Important: Read these terms carefully

By accessing or using TraceWeave, you agree to be bound by these Terms and Conditions. If you do not accept these terms, do not use our services. Please also review our Privacy Policy and Acceptable Use Policy.

1. Acceptance of the terms

By accessing and using TraceWeave's services ("Services"), you ("User", "you") agree to be bound by these Terms and Conditions ("Terms"). If you are acting on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree with any part of these terms, you must not use our Services.

2. Definitions

For the purposes of these Terms, the following definitions apply:

Services

The TraceWeave SaaS platform, including the web application, API, documentation and related services.

User

Natural or legal person who accesses or uses the Services.

Account

The User's registration on the TraceWeave platform.

User Content

All data, files, information and materials that the User uploads, transmits or generates using the Services.

DPP

Digital Product Passport, in accordance with European regulations.

Plan

The subscription level contracted by the User. The specific features (usage limits, included functionalities, support level, SLA and price) are set out in the commercial offer signed by the parties and, when published, on the plans and pricing page of the site.

3. Service description

TraceWeave is a SaaS platform that enables textile companies to:

Core functionalities

✓ Create and manage DPPs
✓ Generate QR codes
✓ Materials and suppliers management
✓ Supply chain traceability
✓ Automated regulatory compliance

Included services

✓ Hosting and data storage
✓ REST API for integrations
✓ Technical support according to plan
✓ Continuous updates and improvements
✓ Automatic backups

4. Registration and user account

To use our Services, you must:

Provide accurate, current and complete information during registration
Keep your account information up to date
Maintain the confidentiality of your access credentials
Immediately notify any unauthorized use of your account
Be responsible for all activities that occur in your account
Comply with the minimum legal age (18 years) or have parental authorization

One account per organization

Creating multiple accounts to circumvent plan limitations is not permitted. For teams, use the multiple-users functionality when included in your plan in accordance with the signed commercial offer.

5. Acceptable use

You agree not to use our Services to:

Prohibited activities

✗ Illegal or fraudulent activities
✗ Infringe intellectual property rights
✗ Transmit malware or harmful content
✗ Reverse-engineer the platform
✗ Interfere with the operation of the service
✗ Attempt to access unauthorized systems
✗ Resell or sublicense the Services without authorization

Responsible use

✓ Respect usage limits according to plan
✓ Keep contact details up to date
✓ Report bugs or security vulnerabilities
✓ Comply with applicable laws
✓ Respect the privacy of third parties

For more details, see our Acceptable Use Policy.

6. Intellectual property

TraceWeave ownership

TraceWeave and its licensors own all intellectual property rights over the platform, including software, source code, designs, trademarks ("TraceWeave", logos), documentation and content. We grant you a limited, non-exclusive, non-transferable and revocable license to use the Services in accordance with these Terms.

Feedback and suggestions

Any feedback, suggestion or idea you provide to us may be used by TraceWeave without compensation or attribution, to improve the Services.

7. User content

You retain all rights to the User Content. By using the Services, you grant us a worldwide, royalty-free, non-exclusive license to:

Store, process and transmit your User Content to provide the Services
Perform backups and data recovery
Generate aggregated and anonymous statistics (without personal identification)

Warranties regarding your content

You represent and warrant that:

✓ You own or have rights to the User Content
✓ Your content does not infringe third-party rights
✓ Your content complies with applicable laws
✓ It does not contain malware or malicious code

8. Billing and payments

The Services are billed according to the selected Plan. Payments are processed securely through a PCI-DSS certified payment gateway, in accordance with the guarantees described in /legal/subprocesadores.

Item	Details
Billing	Monthly or annual (according to plan)
Renewal	Automatic until cancellation
Payment methods	Credit/debit card, bank transfer (Enterprise)
Taxes	VAT applicable according to jurisdiction
Refunds	30-day money-back guarantee on first subscription

Late payments

Payments not made on time may result in suspension or termination of the service. Default interest will be applied in accordance with current legislation.

9. Service level (SLA)

We commit to the following service levels, grouped by category. The category applicable to your account is determined by the contracted plan in accordance with the signed commercial offer:

Service category	Monthly uptime	Support
Initial	99.5%	Email, response within 48 business hours
Standard	99.9%	Priority email, response within 24 business hours
Premium	99.95%	24/7 support + dedicated Account Manager

Compensation for SLA breach

If we do not meet the committed uptime in a given month:

• 99.0% - 98.0%: 10% credit for the month
• 98.0% - 95.0%: 25% credit for the month
• Less than 95.0%: 50% credit for the month

Credits must be requested within 30 days of the incident. Excludes scheduled maintenance notified 7 days in advance.

10. Service availability

We strive to keep our Services continuously available. However, interruptions may occur due to:

Scheduled maintenance (notified in advance)
Emergency security updates
Unforeseen circumstances (force majeure, infrastructure failures)
Unavailability attributable to the cloud infrastructure providers that support the platform

11. Service termination

Termination by the User

You may cancel your subscription at any time from your control panel. Cancellation will take effect at the end of the current billing period. Payments already made will not be refunded (except for the 30-day guarantee).

Termination by TraceWeave

We may suspend or terminate your access immediately in the event of:

Breach of these Terms or the Acceptable Use Policy
Fraud or fraudulent use of the Services
Non-payment
Activity that jeopardizes the security or stability of the platform
Court order or requirement from a competent authority

Data recovery after termination

You have 30 days from termination to export your User Content. After that period, we will permanently delete all your data. We are not responsible for data lost after termination.

12. Limitation of liability

Limitations of liability

To the maximum extent permitted by law:

• TraceWeave will not be liable for indirect, incidental, special, consequential or punitive damages
• Our total liability will not exceed the amount paid for the Services in the last 12 months
• We do not guarantee that the Services will be uninterrupted, secure or error-free
• We are not responsible for loss of data, profits or revenue arising from the use of the Services

The Services are provided "as is" (AS IS) and "as available" (AS AVAILABLE), without warranties of any kind, express or implied.

13. Indemnification

You agree to indemnify, defend and hold harmless TraceWeave, its officers, employees and agents from any claim, loss, liability, damage, cost or expense (including reasonable legal fees) arising from:

Your use of the Services
Your User Content
Your breach of these Terms
Your violation of third-party rights
Your conduct in connection with the Services

14. Modifications to the terms

We reserve the right to modify these Terms at any time. Significant modifications will be notified by email and via a prominent notice on the website at least 30 days in advance. Continued use of our Services after notification constitutes acceptance of the new Terms.

15. Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Spain. Any dispute shall be resolved in the competent courts of Seville, Spain, unless the applicable law provides for another mandatory jurisdiction.

16. Force majeure

TraceWeave shall not be liable for any delay or failure to perform its obligations under these Terms due to causes beyond its reasonable control, including but not limited to: natural disasters, wars, acts of terrorism, pandemics, strikes, internet infrastructure failures, third-party provider failures, or any other cause of force majeure.

17. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. TraceWeave may assign these Terms in the event of a merger, acquisition or sale of assets, with prior notice.

18. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall remain in full force and effect.

19. Contact

If you have any questions about these Terms and Conditions:

Single point of contact

Email: hola@traceweave.eu
Recommended subject for legal inquiries: [Legal] Terms and Conditions
Recommended subject for technical support: [Support] Your inquiry
Address: TraceWeave SL · Seville, Spain

Terms and Conditions